Privacy Policy

Privacy Policy for 33 Hearts Healing

Effective Date: August 1st, 2025

At 33 Hearts Healing, your privacy and confidentiality are of utmost importance to us. As a Reiki practitioner and Medium we understand that the nature of our services involves personal and sensitive information. This Privacy Policy outlines how we collect, use, and protect your personal information when you book sessions, communicate with us, or otherwise engage with our services.

1. Information We Collect

We collect personal information to provide and improve our services. The types of personal information we may collect include:

Personal Identification Information: Name, email address, phone number, and address.
Health Information: Basic information related to your physical, emotional, or mental well-being (only if shared by you during a session, or on your intake form).
Session Information: Details related to the services provided, including notes taken during Reiki sessions or mediumship readings, any feedback, and progress reports.
Payment Information: If you pay for services online, we may collect transaction details (e.g., payment provider, amount). Note: We do not store your credit card details; payment processors manage this information securely. However, we are currently only taking cash and e-transfer

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide Reiki or mediumship services as requested.
To communicate with you about appointments, changes, and general updates.
To process payments for services rendered.
To improve our services based on feedback and session outcomes.
To comply with legal obligations and maintain professional standards (where applicable).

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal data. This includes:

Keeping your personal and session information secure with encryption and password protection.
Limiting access to your personal data to those who need it to provide services.
Using trusted third-party payment processors that comply with data protection standards.

However, no system is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

4. Confidentiality and Disclosure

As a Reiki practitioner and Medium, we maintain strict confidentiality regarding everything shared during your sessions. We will not disclose your personal information, session notes, or any insights gained during a session to third parties without your explicit consent, except as required by law.

However, please note:

Legal Obligations: If required by law, such as in cases of criminal investigation, we may be compelled to disclose personal information.
Emergency Situations: If there is a risk of harm to you or others, we may need to disclose information to ensure safety.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share it in the following situations:

With trusted service providers who help us with business operations (e.g., payment processors, scheduling systems). These third parties are obligated to protect your data and only use it as necessary to perform their functions.
If we need to transfer your data due to a business transition (e.g., acquisition, merger, or bankruptcy).

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any incorrect or incomplete personal data.
Deletion: Request the deletion of your personal data, subject to any legal obligations we may have to retain certain data.
Opt-Out: Withdraw consent for certain uses of your information, such as receiving newsletters or promotional materials (if applicable).

To exercise any of these rights, please contact us at 33heartshealing@gmail.com.

7. Cookies and Tracking Technologies

If you interact with our website, we may use cookies or similar technologies to enhance your experience and gather non-personal data (such as IP addresses, browser type, and referring website). You can manage cookie preferences through your browser settings.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the effective date at the top of the policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Mykala Theodysseus
33 Hearts Healing
Email: 33heartshealing@gmail.com
Phone: 604-220-5679
Website: www.33heartshealing.com